Terms & Conditions
Reservations at Urban Golf will be secured by the booker providing credit/debit card details. If the reservation is cancelled less than 24 hours in advance Urban Golf will charge the full cost of the simulator hire to the customer’s credit/debit card by way of a cancellation fee. Freeplay bookings cancelled further in advance than 24 hours will incur no fee. Bookings which are moved to a separate date or time are still considered to be a cancellation.
Urban Golf Lessons that are purchased individually or as part of a package will be valid for up to 12 months from the date of purchase. After this time it is at the Golf Pros discretion as to whether to extend the validity of any unused lessons.
Urban Golf Memberships
The Urban Golf Membership scheme is non-transferable and can only be used by the person who has signed up to the membership scheme. Members of the Urban Golf Membership scheme will be able to use Urban Golf’s simulators for no additional charge before 6pm, Monday to Friday subject to availability. Each member will be entitled to book in advance a maximum 1 hour per day however if there is simulator time available immediately after their booking they will be allowed to extend by up to 1 more hour before 6pm for no additional charge. Urban Golf Members will also receive a 20% discount on standard simulator hire rates after 6pm Monday to Friday. Each Urban Golf Member will receive a free introductory half hour lesson with one of the Urban Golf academy Professionals. Free simulator use is available exclusively for members of the Urban Golf membership scheme. If a simulator is used by guests other than members a guest fee will be charged at £10 per hour per guest. The Urban Golf membership cannot be used in conjunction with any other promotion that Urban Golf operates. Bookings can be made up to 3 week in advance, though if a member wishes to book a time between 1pm and 3pm Monday – Friday then they will only be able to do so on the day. Any bookings that are made under this scheme can be cancelled by the member up to 24 hours in advance with no penalty. If a cancellation is made less than 24 hours in advance a black mark will be made against your membership. If you receive 3 black marks against your membership Urban Golf will withdraw your membership from the scheme without refund. Urban Golf reserves the right to end, without prior notice, the membership scheme with appropriate refund of any membership fees. Urban Golf reserves the right to change the price of membership, for those who haven’t already signed up for 1 year, at anytime. Refunds of memberships withdrawn by Urban Golf will be made on a pro rata basis. If a member wishes to cancel their membership Urban Golf will require a minimum of 1 months notice. Members will need to provide appropriate identification to benefit from any discount. It is at the manager’s discretion as to what is deemed appropriate identification.
Urban Golf Promotions
Urban Golf may at their discretion run any number of promotions throughout the course of the year. Urban Golf reserve the right to amend or withdraw any promotion without prior notification for any reason. Promotions are not able to be used in conjunction with another discount, special offer or promotion and will apply only to the standard prices of Urban Golf products or services. Certain promotions may require the customer to provide proof of identification, coupon or voucher, if these are not provided when required then the customer will not be able to claim the promotional rate. In all instances the promotion can only be redeemed once per person.