Reservations at Urban Golf will be secured by the booker providing credit/debit card details. If the reservation is cancelled less than 24 hours in advance Urban Golf will charge the full cost of the simulator hire to the customer’s credit/debit card by way of a cancellation fee. Freeplay bookings cancelled further in advance than 24 hours will incur no fee. Bookings which are moved to a separate date or time are still considered to be a cancellation.
Urban Golf Lessons that are purchased individually or as part of a package will be valid for up to 12 months from the date of purchase. After this time it is at the Golf Pros discretion as to whether to extend the validity of any unused lessons.
Practice Bundles are non-transferable and can only be used by the person who has signed up to the membership scheme.
Bundle holders will be able to use Urban Golf’s simulators for no additional charge before 6pm, Monday to Friday subject to availability.
If a simulator is used by guests other than members a guest fee will be charged at £10 per hour per guest.
Practice Bundles cannot be used in conjunction with any other promotion that Urban Golf operates. Bookings can be made up to 3 weeks in advance, though if a holder wishes to book a time between 1pm and 3pm Monday – Friday then they will only be able to do so on the day.
Any bookings that are made under this scheme can be cancelled by the member up to 24 hours in advance with no penalty.
Urban Golf may at their discretion run any number of promotions throughout the course of the year. Urban Golf reserve the right to amend or withdraw any promotion without prior notification for any reason.
Promotions are not able to be used in conjunction with another discount, special offer or promotion and will apply only to the standard prices of Urban Golf products or services. Certain promotions may require the customer to provide proof of identification, coupon or voucher, if these are not provided when required then the customer will not be able to claim the promotional rate. In all instances the promotion can only be redeemed once per person.